The process took 1 day. I interviewed at Highmark (Parkersburg, WV) in Dec 2011
Interview
You apply online, setup a testing date that's available (have to check everyday for testing dates that are available), go in for testing (skills, typing, personality, etc) you'll be in a testing class with ~20 people. If you pass the test, you get setup with an interview. Go interview, and if they want to hire you, they'll call you within their specified time frame. Very professional through and through.
The process took 1 day. I interviewed at Highmark in May 2011
Interview
I was told that I should be prepared for an online assessment, an interview, and a drug test. When I got there I was asked to take an online test that gave me a bunch of different scenarios I had to say how I would handle them. There were a lot of other people in the room. After I was done, a woman asked for my name and entered it into a computer and told me I didn't get the position.
Interview questions [1]
Question 1
How would you handle an irate customer if you were a waiter?
Customer Service applicants have rated the interview process at Highmark with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 48.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service roles take an average of 1 day to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Highmark overall takes an average of 34 days.
Common stages of the interview process at Highmark as a Customer Service according to 3 Glassdoor interviews include:
Drug test: 20%
One on one interview: 20%
Background check: 20%
Skills test: 20%
Personality test: 10%
Other: 10%
Here are the most commonly searched roles for interview reports -