I applied in-person. The process took 4 weeks. I interviewed at Highmark (Wilmington, DE) in Feb 2016
Interview
Interview consisted of questions that has nothing to do with the job they were more based on whether or not the person that I'm sitting next to likes me and how I would handle it
Interview questions [1]
Question 1
if you had to work with someone that you used to date in the company how would you handle yourself
I applied online. The process took 2 months. I interviewed at Highmark (Pittsburgh, PA) in Apr 2014
Interview
The hiring process was lengthy, they use an outside firm. The firm was very unorganized. I was advised they were not hiring after submitting an application, and then got a call for an interview the next day. I cant blame Highmark for that as it was a 3rd party but hopefully they've opted for a more professional recruitment service since.
Interview questions [1]
Question 1
What was one example of above and beyond customer service you have provided?
Customer Service Advocate applicants have rated the interview process at Highmark with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 48.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advocate roles take an average of 45 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Highmark overall takes an average of 34 days.
Common stages of the interview process at Highmark as a Customer Service Advocate according to 2 Glassdoor interviews include:
Drug test: 22%
Background check: 22%
One on one interview: 22%
Skills test: 11%
IQ intelligence test: 11%
Personality test: 11%
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