I applied online. I interviewed at Highmark (Parkersburg, WV) in Jun 2016
Interview
Interview was easy, she said basically they just need people to show up to work. I said I can do that! She asked a few questions of which I dont really remember now but it was typical interview style questioning. Describe jobs I liked and why I liked them etc.
Interview questions [1]
Question 1
Tell of a difficult situation in the past and how you handled it.
I applied online. The process took 1+ week. I interviewed at Highmark (Wilmington, DE) in Jul 2016
Interview
I applied online for the job. I received an phone call to set up for an interview a week later after I applied for the job. I went to the interview and didn't hear back from them.
I applied online. The process took 5 days. I interviewed at Highmark (Erie, PA)
Interview
The interview consisted first of a description of the job duties and responsibilities and the benefits offered, followed by a series of scenario questions and questions about person attributes. Finally I was asked about any possible issues or impediments to my ability to do the job,
Interview questions [2]
Question 1
Describe a past workplace situation in which I had to resolve a problem for a very upset and frustrated customer, and tell me how well you thought you did
I was asked to deveiop a plan of action and a resolution to a likely scenario that I would encounter on the job, The scenario involved resolving an issue about payment denial on a customer's recent medical claim.
Customer Service Representative applicants have rated the interview process at Highmark with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 48.4% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 9 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Highmark overall takes an average of 34 days.
Common stages of the interview process at Highmark as a Customer Service Representative according to 4 Glassdoor interviews include:
One on one interview: 33%
Skills test: 22%
Background check: 11%
Phone interview: 11%
Drug test: 11%
Personality test: 11%
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