I applied online. The process took 2 weeks. I interviewed at Intercom (Chicago, IL) in Sep 2014
Interview
This was by FAR the best company I have ever interviewed with. Throughout the entire process, everyone was so kind and friendly, and never once made you feel like you were going through your typical interview (that can sometimes be nerve-wracking) process.
Ashley effortlessly guided me through all of the interviews, quickly following up after each step, and answering every question I had along the way. I first completed a set of emailed questions, then a phone call with a team lead lead in SF, followed by another call with a lead in Dublin, and finally face-to-face with 4 members of the team. Upon completing the F2F interview, they gave me a, ever-so-thoughtful gift bag.
So thrilled to have received an offer!
I applied online. The process took 3 weeks. I interviewed at Intercom (Chicago, IL) in Dec 2021
Interview
First call with a recruiter, then a writing assignment and then a call with a manager. Good communication from recruiter and fast process when moving to the next steps. Each call is usually about 30-60 minutes.
I applied online. I interviewed at Intercom (Chicago, IL) in Feb 2021
Interview
3 Rounds of interviewing: 1st w/ recruiting mgr, 2nd w/ team mgr, 3rd is a 3 hr. interview w/ several different dept. mgrs. This process took about 2 weeks.
Their decision process also took 2 weeks. Scheduling issues arose, which caused 2 delays in getting a response. This was my second time applying/ interviewing, the same thing happened both times.
Interview questions [3]
Question 1
Q: You're in a situation where a customer comes to you with a difficult technical problem. How would you respond to the customer?
Overall basic structure of the final interview:
Speak about your-
Ambitions
Achievements
Promotions
Skills
Responsibility/ Ownership
Proactiveness
Resourcefulness
*Have as many examples as possible
I applied online. The process took 4 weeks. I interviewed at Intercom (Sydney)
Interview
I had to pass the video screening. I then spoke to the recruiter and went in to meet the manager and associate manager. I then had to do a 2 hour online interview with technically 4 interviewers (half an hour with each) and there were 5 people shadowing.
The best bit was meeting everyone. The workers seemed happy and the workplace looked great and whoever I met or smiled at seemed friendly. The recruiter-based in the U.S-was exceptional. However the process was too long and the 2-hour online interview was not conducive to a full-time worker's schedule. I disliked the video screening. I was told I'm not ready for Intercom just yet and to keep on applying but I don't think I will.
Customer Support applicants have rated the interview process at Intercom with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support roles take an average of 21 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
Common stages of the interview process at Intercom as a Customer Support according to 5 Glassdoor interviews include:
Phone interview: 31%
One on one interview: 25%
Presentation: 19%
Group panel interview: 19%
IQ intelligence test: 6%
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