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      Intercom

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      Related searches: Intercom reviews | Intercom jobs | Intercom salaries | Intercom benefits
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      Customer Support Interview

      May 16, 2019
      Anonymous Interview Candidate
      Dublin, Dublin
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Intercom (Dublin, Dublin)

      Interview

      Unfortunately, I felt a bit of a sour taste after the whole process was finished. From the very first stage and throughout, there was an emphasis on Technical experience, espicially web development and the concepts involved. I was transparent about my coding skills; they weren't the best (however I had a very good background in troubleshooting, RCA, customer management and analysis of large data sets). As I progressed through each stage, I was assured that the interviewers just wanted to "see how I approached an issue" rather than display any sort of mastery over a programming language. However as each stage progressed, it became more and more apparent, that they were indeed expecting quite a lot Technically. This became apparent at the final stage. I was prepped before this and again was told "it's not a coding challenge, we just want to see *how* you would tackle a problem, and present yourself to the customer". I was left alone in a room with a "simple computational algorithm" which to me was very difficult, and yes it was mostly writing coding solutions from scratch. I had a go at this, but I knew it was beyond my capabilities. After all the false expectations about the requirements, it was finally apparent they wanted someone to "hit the ground running" for this role. I just don't understand why the couldn't have been more transparent about this from the start? I would have exited in the initial stages. Please don't tell me this was to meet some sort of internal KPI? Whatever the case, an interview is a two way thing, both sides need to be open and honest about what is expected, this is courtesy and professionalism. The above is unfortunate, because everything else was fine, the customer management "soft" questions where straightforward, and these questions did show people there that really love and care about what they do. Overall, I'm glad I didn't get the role. The "hit the ground running" approach would have seen me expend hours and hours having to keep up with everyone or floundering; not worth it!

      Interview questions [1]

      Question 1

      - Python or Ruby on Rails coding API challenge - Tough scenarios/Time management/Feedback usual interview questions
      Answer question
      7

      Other Customer Support Interview Reviews for Intercom

      Customer Support Interview

      Jan 31, 2022
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Intercom (Chicago, IL) in Dec 2021

      Interview

      First call with a recruiter, then a writing assignment and then a call with a manager. Good communication from recruiter and fast process when moving to the next steps. Each call is usually about 30-60 minutes.

      Interview questions [1]

      Question 1

      What makes good customer service.
      Answer question

      Customer Support Interview

      Mar 2, 2021
      Anonymous Interview Candidate
      Chicago, IL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Intercom (Chicago, IL) in Feb 2021

      Interview

      3 Rounds of interviewing: 1st w/ recruiting mgr, 2nd w/ team mgr, 3rd is a 3 hr. interview w/ several different dept. mgrs. This process took about 2 weeks. Their decision process also took 2 weeks. Scheduling issues arose, which caused 2 delays in getting a response. This was my second time applying/ interviewing, the same thing happened both times.

      Interview questions [3]

      Question 1

      Q: You're in a situation where a customer comes to you with a difficult technical problem. How would you respond to the customer?
      1 Answer

      Question 2

      Q: (Discussing the topic of Proactiveness) Can you talk about how /how quickly you learn new information about your job?
      1 Answer

      Question 3

      Overall basic structure of the final interview: Speak about your- Ambitions Achievements Promotions Skills Responsibility/ Ownership Proactiveness Resourcefulness *Have as many examples as possible
      Answer question
      1

      Customer Support Interview

      Sep 24, 2019
      Anonymous Interview Candidate
      Sydney
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Intercom (Sydney)

      Interview

      I had to pass the video screening. I then spoke to the recruiter and went in to meet the manager and associate manager. I then had to do a 2 hour online interview with technically 4 interviewers (half an hour with each) and there were 5 people shadowing. The best bit was meeting everyone. The workers seemed happy and the workplace looked great and whoever I met or smiled at seemed friendly. The recruiter-based in the U.S-was exceptional. However the process was too long and the 2-hour online interview was not conducive to a full-time worker's schedule. I disliked the video screening. I was told I'm not ready for Intercom just yet and to keep on applying but I don't think I will.

      Interview questions [4]

      Question 1

      Tell us about yourself
      Answer question

      Question 2

      How do you take feedback? When did it go well? When didn't it go well?
      Answer question

      Question 3

      When did you have a difficult situation with a customer? How did you resolve it?
      Answer question

      Question 4

      When did you solve a small problem that could have become a bigger one?
      Answer question
      4

      Jobs at Intercom

      26 jobs in United States
      Manager, Customer Support
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Scaled Customer Success Manager
      Chicago, IL
      ·
      $109K - $130K /yr
      (Employer provided)
      View job
      Technical Support Specialist
      Chicago, IL
      ·
      $62K - $74K /yr
      (Employer provided)
      View job
      Technical Support Engineer
      Chicago, IL
      ·
      $81K - $98K /yr
      (Employer provided)
      View job
      Principal Customer Success Manager, Enterprise
      San Francisco, CA
      ·
      $222K - $266K /yr
      (Employer provided)
      View job

      Intercom interviews FAQs

      • Customer Support applicants have rated the interview process at Intercom with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 40% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Support roles take an average of 21 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
      • Common stages of the interview process at Intercom as a Customer Support according to 5 Glassdoor interviews include:

        Phone interview:  31%

        One on one interview:  25%

        Presentation:  19%

        Group panel interview:  19%

        IQ intelligence test:  6%

      • Here are the most commonly searched roles for interview reports -

        1. Product Engineer(32) ;
        2. Account Executive(19) ;
        3. Sales(13) ;
        4. Customer Support Specialist(9) ;
        5. Manager(9) ;
        6. Marketing(9) ;
        7. Executive Assistant(8) ;
        8. Sales Development Representative (SDR)(8) ;
        9. Customer Support Engineer(7) ;
        10. Engineering Manager(7) ;
        11. Product Designer(7) ;
        12. Product Manager(7) ;
        13. Senior Software Engineer(7) ;
        14. Customer Success Manager(6) ;
        15. Technical Support Engineer(6) .


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