I actually interviewed for the AE position on the Mid-Market team first. Through that interview process, I met one of the managers on the Relationship Management team. I can't emphasize enough how much I enjoyed meeting the individual people at Intercom throughout the process. They seemed like people with whom I would really have fun working. Also, the communication throughout the interview process was top-notch. Otto was the recruiter with whom I worked and he was incredible in terms of communication throughout the entire process.
Interview questions [1]
Question 1
Walk us through a QBR or pitch you've done in the past 6 months.
The recruiter was late, seemed like she had a ton of back to back calls that day. She described the role, asked about my background, and then asked very specific questions about account size experience, quota details, etc.
Interview questions [1]
Question 1
How are accounts segmented where you work and what was your typical quota?
I applied online. The process took 2 weeks. I interviewed at Intercom (Dublin, Dublin) in Jan 2025
Interview
The first interview with for this role (recruiter call) was fairly basic, but it didn’t excite me about the role at all. The process as described by the recruiter felt overly demanding, with many expectations placed on me as the interviewee. The recruiter made it seem like I should be grateful for the opportunity to be considered for the role, which felt off-putting.
Interviews should be a two-way street, where both the company and the candidate assess if it’s a good fit. However, it felt more like the company was demanding a lot, without offering much in return. This left me feeling unenthusiastic about moving forward with the process.
Based on this experience, I’m not interested in pursuing anything further with Intercom. The process felt one-sided and didn’t inspire me whatsoever.
Interview questions [1]
Question 1
- Tell me about your experience?
- Why do you want to work for Intercom?
Relationship Manager applicants have rated the interview process at Intercom with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 47.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Relationship Manager roles take an average of 14 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
Common stages of the interview process at Intercom as a Relationship Manager according to 3 Glassdoor interviews include:
Group panel interview: 23%
One on one interview: 23%
Phone interview: 23%
Personality test: 8%
Skills test: 8%
Presentation: 8%
IQ intelligence test: 8%
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