I applied online. The process took 2 weeks. I interviewed at Intercom (Cork) in Mar 2020
Interview
2 phone calls - 1 with recruiter and then hiring manager
1 at home test to complete before the Intercom
Interview day was long and met with 3 different employees and then presented a case study to a panel.
Interview questions [1]
Question 1
Describe a time you didnt reach a target or goal, how did you react
I applied online. The process took 3 months. I interviewed at Intercom in Oct 2024
Interview
I had a terrible interview experience with Intercom. My background matched the CSM role. My first interview was in October 2024. I went through four rounds after this including a presentation, a skills assessment, and a three-hour roundtable scheduled the day before Thanksgiving. Afterwards, I didn't hear anything. I followed up a week later - no response. I waited another five days and followed up again. HR rep finally responded and said they were not moving forward. She offered a feedback call. I said to call me any day that week, whenever she had a minute. Never got a call. What a waste of my time, especially to not even receive a shred of feedback.
Interview questions [1]
Question 1
Prepare a presentation for a company that doesn't currently utilize Intercom's products and how it would benefit them.
Candidates applying for Customer Success Manager (CSM) roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Intercom overall takes an average of 23 days.
Common stages of the interview process at Intercom as a Customer Success Manager (CSM) according to 1 Glassdoor interviews include:
Presentation: 17%
Group panel interview: 17%
Background check: 17%
Phone interview: 17%
Skills test: 17%
One on one interview: 17%
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