I applied through a recruiter. The process took 1+ week. I interviewed at McGraw Hill (Colorado Springs, CO) in Jun 2023
Interview
Explanation of job duties and training. Questions about prior experience and skills. Basic computer skills assessment and writing sample. Asked questions to interviewer. Conversed about different aspects of customer service and metrics.
Interview questions [1]
Question 1
What skills and experience do you have that will help you in this role?
I applied through an employee referral. The process took 2 months. I interviewed at McGraw Hill (Dubuque, IA) in Dec 2024
Interview
The interview process included a phone screen with HR, an interview with the hiring managers and then giving a demo of the product. Everyone was very supportive along the way.
Interview questions [1]
Question 1
Tell me a time when you had to work with a team to come up with a solution.
I applied online. The process took 3 weeks. I interviewed at McGraw Hill (New York, NY) in Jun 2016
Interview
It was pretty quick -- I applied online and was called pretty soon after. First, I spoke to HR, and then came in for an in-person meeting. I met with my soon to be manager, as well as another team member, who asked me questions about my experience and career trajectory. After the interview, I had an official offer the following week.
Customer Service Representative applicants have rated the interview process at McGraw Hill with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 54.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 30 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at McGraw Hill overall takes an average of 30 days.
Common stages of the interview process at McGraw Hill as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 30%
Phone interview: 20%
Presentation: 10%
Group panel interview: 10%
Background check: 10%
Skills test: 10%
Other: 10%
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