I applied online. The process took 1 week. I interviewed at Merlin Entertainments (Maidstone, England) in Sep 2017
Interview
Applied via Glassdoor and was invited to an interview in an unconventional style, was even asked in the email to bring an item I feel represents me and to be creative with it.
The interview was a group interview and there was about sixteen of us. Firstly, we were asked to introduce ourselves and play two truths and one lie. we were instructed to complete various odd tasks like drawing something abstract that we believe represents good customer service, make an advertisement (in a group) for a specific attraction assigned to us.
Didn’t even need the item we were asked to bring!
The group interview wasn’t awful by any means, the staff were friendly and encouraging but being thrown into an interview with 15 other overpoweringly confident individuals wasn’t an accurate method of evaluating my ability to get the job done. Some might say that’s how life is so if this is okay with you then that’s fine.
I have worked 3 jobs on customer service, all of which I have left on my own accord for various reasons and I am proudly able to overcome my anxiety then however it was quite an inaccurate method of interview if I’m honest and I don’t think it allows anyone to show off their true ability to provide good customer service with anxiety or not.
Interview questions [2]
Question 1
Give two truths and one lie and we’ll guess what the lie is.
I applied online. The process took 3 weeks. I interviewed at Merlin Entertainments (London, England) in Mar 2026
Interview
A group interview revolving around team-building exercises and scenario-based questioning. When working and presenting things as a group, it can be difficult to make a strong impression when everyone only has a line or 2 to say so that everyone gets to speak.
Interview questions [1]
Question 1
They gave a list of scenarios that might arise and asked us to put them in order of priority.
I applied online. I interviewed at Merlin Entertainments
Interview
Virtual interview about customer service with immediate feedback when I completed the interview process. Really kind staff and lovely people. Ask about leadership and customer service a lot, about real experiences as well.
Interview questions [1]
Question 1
Example of leadership. Example of customer service.
I applied online. The process took 3 weeks. I interviewed at Merlin Entertainments (London, England) in Jul 2021
Interview
First I applied and got invited to a recruitment day which took place on Zoom. If you are successful at this stage you will be invited to an in person, one-to-one interview.