Hola! Thank you so much for sharing your comprehensive interview review with the world, we really appreciate you taking the time and effort. With regards to the second interview, this was indeed an interview with just the two hiring managers, being the two members of the Service Desk Team. (They're friendly folks, aren't they?) So it's normal that the recruiter wasn't present for the second interview, apologies if that hadn't been communicated clearly. With regards to your feelings about us not knowing what candidate we're looking for: I'm sorry you feel that way. The opposite is the case; we have quite a few Customer Support Representatives working here at Mews so we know exactly what we're looking for. Perhaps that fact, combined with your experience in the tech hospitality industry, led to the conversation being more about benefits and less about the role itself? With regards to your point on feedback; right after your process, you received a Calendly link with an opportunity to schedule a personal chat with the recruiter, in which we would provide feedback on your application. We always prefer to give feedback to candidates personally, unfortunately you chose to not make use of that opportunity. Should you still want that opportunity, please reach out to the recruiter, they're happy to provide this feedback still. All the best in your career and thank you again for sharing your review with the world. Matthijs / Employer Branding Manager