I applied online. The process took 3 weeks. I interviewed at Miles IT in Jun 2023
Interview
I was asked via email by a recruiter to take an one way video interview with the CEO who asked 10 different questions. Some of which had nothing to do with the position. I then received an email from a different recruiter that said the answers would be reviewed and a follow up would be given in a week. 2.5 weeks passed and I received another email from an entirely different recruiter that I was not selected for a position.
Interview questions [1]
Question 1
The video interview from the CEO consisted of the following questions: Tell me about yourself, tell me about your high school and college years? Did you like these years? Work Experience? Tell me about the significant events and what shaped you. Did you like the positions you have held? How would you set up an Active Directory environment for a small business with 50 user across three locations? Talk through networking subject... from a workstation to the Internet and back Provide a deep technical explanation about email. How would you troubleshoot an intermittent network slowness issue in a customer’s location with 50 users? Explaining virtualization and its impact. Share with me the MOST TECHNICALLY COMPLICATED situation you were ever faced with. Step me through each step of your troubleshooting from start to finish. Our work falls into three main categories: Support, Projects, and Consulting. Which of these areas interests you most and why? And what makes you a good fit for this particular type of work? How happy are you? (rank 1 to 10 and explain why)
Thank you for taking the time to write this review. I am sorry that your experience was not positive and I appreciate your feedback. We are always looking to continuously improve our candidate experience.
Our IT Support interview questions are a combination of "getting to know you" type questions, however all of the technical questions asked are directly relevant to the duties performed in our IT Support role.
Our IT division is our largest and applications for those roles are a very high volume, our Talent Scouts work as a team and support each other during those busy times, I'm sorry if multiple contacts was confusing for you, that was not our intention.
If you would like to discuss your experience further you can reach out to us at careers@milesit.com.
Top companies for "Compensation and Benefits" near you
Candidates applying for Technical Support Technician roles take an average of 21 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Miles IT overall takes an average of 20 days.
Common stages of the interview process at Miles IT as a Technical Support Technician according to 1 Glassdoor interviews include:
Other: 50%
Personality test: 50%
Here are the most commonly searched roles for interview reports -
