Is it hard to get hired as a Customer Service and Operations Analyst at NatWest Group?

Customer Service and Operations Analyst applicants have rated the interview process at NatWest Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 65.4% positive. This is according to Glassdoor user ratings.

Where can I find NatWest Group interview experiences by job title?

Analyst (516) ; Software Engineer (455) ; Senior Analyst (452) ; Business Analyst (283) ; Associate (227) ; Operations Analyst (221) ; Personal Banker (206) ; Vice President (191) ; Customer Service Representative (190) ; Customer Service and Operations Analyst (187) ; Project Manager (161) ; Manager (129) ; Senior Personal Banker (129) ; Software Designer (124) ; Director (105)

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NatWest Group Customer Service and Operations Analyst interview questions

based on 33 ratings - Updated Jun 13, 2026

Average interview difficulty

Very positive interview experience

How others got an interview

44%
Applied online
Applied online
33%
Campus Recruiting
Campus Recruiting
11%
Employee Referral
Employee Referral
7%
Other
Other
4%
Recruiter
Recruiter

Interview search

33 interviews

Customer Service Operations Analyst Interview

Jun 13, 2026

Anonymous Interview Candidate

No offer

Positive experience

Average interview

Application

I applied online. I interviewed at NatWest Group (Chennai) in May 2026

Interview

The interview process consisted of an initial screening followed by a discussion on my background, experience, and accounting knowledge. The interviewer was professional and asked questions related to my previous work and finance concepts. The overall process was smooth, and the difficulty level was average.

Interview questions [1]

Question 1

Can you explain your previous work experience and how it relates to this role?

Answer question

Customer Service and Operations Analyst Interview

May 18, 2026

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I interviewed at NatWest Group (Gurgaon, Haryana)

Interview

Interview was very professional and it felt like the interviewer was genuinely intrested in my past experience and thought process. I was made to be comfortable and enjoyed the professionalism.

Interview questions [1]

Question 1

Have you ever had a memorable customer service experience, tell us if there was and why you remember it.

Answer question

Customer Service and Operations Analyst Interview

Oct 25, 2025

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied through college or university. The process took 1 day. I interviewed at NatWest Group (Bengaluru) in Feb 2022

Interview

It was a very easy and smooth process, most of the questions were behavioural. There was one screening test before the interview, it had like basic Maths and English questions.

Interview questions [1]

Question 1

Why do you want to join NatWest Group?

Answer question

Viewing 1 - 5 of 33 Interviews

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NatWest Group

NatWest Group Customer Service and Operations Analyst interview questions

Average interview difficulty

Very positive interview experience

How others got an interview

Interview search

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Customer Service and Operations Analyst Interview

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