How long does it take to get hired as a Customer Resolution Specialist at Navient?

Candidates applying for Customer Resolution Specialist roles take an average of 19 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.

Where can I find Navient interview experiences by job title?

Customer Service Representative (122) ; Customer Service Representative (CSR) (28) ; Collector (23) ; Collections Specialist (21) ; Customer Care Specialist (17) ; Customer Resolution Specialist (13) ; Loan Servicing Specialist (13) ; Supervisor (13) ; Covid-19 Contact Tracer (11) ; Debt Collector (11) ; Collector I (10) ; Manager (10) ; Bilingual Customer Service Representative (9) ; Call Center Representative (9) ; Team Lead (9)

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Navient Customer Resolution Specialist interview questions

based on 2 ratings - Updated May 1, 2017

Easy interview difficulty

Very negative interview experience

How others got an interview

100%
Applied online
Applied online

Interview search

2 interviews

Customer Resolutions Specialist Interview

May 1, 2017

Anonymous Interview Candidate

No offer

Negative experience

Easy interview

Application

I applied online. I interviewed at Navient (Indianapolis, IN) in Mar 2017

Interview

Applied online. Received an email to schedule interview. Interviews were gang style, on the hour. Front desk reception never received a list of names for our group from HR, so we started 15 minutes late. First, the group was addressed by an HR underling. Then, SOP, individuals each interviewed by a department supervisor. My interviewer made zero eye contact.

Interview questions [1]

Question 1

He asked only rudimentary questions to clarify my resume. Since he never looked at me (how rude), my observation & question were the key... "(NAME). I know that EEOC Guidelines won't let you say that age is a factor, but do you have an issue supervising someone significantly older than you?"

1 Answer

Customer Resolution Specialist Interview

Apr 15, 2017

Anonymous Interview Candidate

No offer

Negative experience

Average interview

Application

I applied online. The process took 2 weeks. I interviewed at Navient (Fishers, IN) in Apr 2017

Interview

Took about 3 weeks all together. The interview asked a lot of personnel questions why I lived so far away. Just vary rude. I also met all qualification for the job.

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Navient Customer Resolution Specialist interview questions

Easy interview difficulty

Very negative interview experience

How others got an interview

Interview search

Customer Resolutions Specialist Interview

Customer Resolution Specialist Interview

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Customer Resolutions Specialist Interview

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