I applied online. The process took 1+ week. I interviewed at Navient (Mason, OH) in Apr 2016
Interview
The staff was friendly. There was a test that you have to take before you can move forward with the face to face interview process. And after you schedule your interview from a list of interview times and dates. Navient will call you a couple days before to go over and questions or concerns that you might have for the position. Remember to bring your ID. You will then have a face to face interview with the hiring manager, and then the hiring manager will take you on a tour of the facility. Then once done you will go and talk to HR. Starting pay $12, but if you can make your target goals...You have the ability to make up to $6000 Bonus checks per month. They have excellent benefits. Even Theme park ticket discounts for employees. You must have confidence I mean a lot of confidence before you interview for this job or they will know!!!
Interview questions [1]
Question 1
Do you have any experience working in an call center environment?
I applied online. The process took 3 days. I interviewed at Navient (New York, NY) in Jan 2025
Interview
Short, informative. Smooth and well received. Look forward to the process. The interview asked very little questions and mainly described the process and the job. As well as incentives and pay are described and informed of.
I applied online. The process took 2 weeks. I interviewed at Navient (Wilkes-Barre, PA) in Jan 2024
Interview
The interview was straight forward and detailed all aspects of the job and benefits offered. The interviewer was very easy to talk to and the hour flew by. It was not my direct manager that conducted the interview.
I applied online. The process took 1 week. I interviewed at Navient (Newark, DE) in Jul 2017
Interview
It was a pretty quick process. I received a phone call to interview within a few days. Went in and met with a gentleman from Human Resources and he was extremely nice, he led me to a room with other candidates and probably had a 20 minute wait which wasn’t a problem. I met with one of the supervisors in the department I applied for, he was very thorough with explaining the details of the job I applied for, benefits, pay, etc., and just asked general questions about my work history. It definitely felt like more of a conversation with a friend than a pressure filled interview. Soon after I was offered the position and started a week later.
Interview questions [1]
Question 1
What was one thing you didn’t like about your previous job?
Collections Specialist applicants have rated the interview process at Navient with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Collections Specialist roles take an average of 11 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
Common stages of the interview process at Navient as a Collections Specialist according to 7 Glassdoor interviews include:
Drug test: 18%
One on one interview: 18%
Skills test: 18%
Background check: 14%
Phone interview: 9%
Personality test: 9%
IQ intelligence test: 5%
Other: 5%
Presentation: 5%
Here are the most commonly searched roles for interview reports -