I applied online. I interviewed at Navient (Horseheads, NY) in Jan 2021
Interview
Easy, but long phone interview. Lasted about 45 mins. Many questions regarding scenarios you'll experience on the job. Overall a good experience and many questions were answered. Right from the beginning they gave a complete overview of how the company works and a typical work day.
Very easy interview. Do not be nervous just be honest and friendly. Easy to not be hired to be honest. Just need to know how to answer the phone and they teach you that
I applied online. The process took 1 week. I interviewed at Navient in Dec 2023
Interview
Interviews are usually virtual through Microsoft Teams and last approximately 30 minutes. Some require video. Some interviews are 30 minute phone calls. Some may last longer depending on the position. Interviews are straightforward and typically ask about your experience and what you know about the company and position.
I applied online. The process took 2 days. I interviewed at Navient (Florence, SC) in Sep 2023
Interview
Simple informative interview. Asked a few questions on how I handled situations and why do I feel like I'm a good fit for the position. Informed me of the metrics that I needed to meet. I asked about bonuses and increases and when I could apply for a permanent position.
Customer Service Representative applicants have rated the interview process at Navient with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
Common stages of the interview process at Navient as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 23%
Background check: 19%
Drug test: 17%
Skills test: 13%
One on one interview: 9%
Group panel interview: 9%
Personality test: 4%
Presentation: 4%
Other: 2%
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