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      Agent Interview

      Oct 2, 2021
      Anonymous employee
      New Brunswick, NJ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Navient (New Brunswick, NJ) in Sep 2021

      Interview

      I was told that the job requires talking to clients pertaining their vaccination questions. A laptop or desktop is needed to perform the duties of this job. The laptop could not be older than three years.

      Interview questions [1]

      Question 1

      Do you have a computer that is not older than three years?
      1 Answer

      Navient interviews FAQs

      • Agent applicants have rated the interview process at Navient with 1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Agent roles take an average of 1 day to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
      • Common stages of the interview process at Navient as a Agent according to 1 Glassdoor interviews include:

        Presentation:  33%

        Phone interview:  33%

        Drug test:  33%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(122) ;
        2. Customer Service Representative (CSR)(28) ;
        3. Collector(23) ;
        4. Collections Specialist(21) ;
        5. Customer Care Specialist(17) ;
        6. Customer Resolution Specialist(13) ;
        7. Loan Servicing Specialist(13) ;
        8. Supervisor(13) ;
        9. Covid-19 Contact Tracer(11) ;
        10. Debt Collector(11) ;
        11. Collector I(10) ;
        12. Manager(10) ;
        13. Bilingual Customer Service Representative(9) ;
        14. Call Center Representative(9) ;
        15. Team Lead(9) .


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      Jobs at Navient

      2 jobs in United States
      Manager, Corporate Finance- Capital Markets
      Herndon, VA
      View job
      Manager, Student Loan Origination Operations
      Washington, DC
      View job
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