It was simple, they didn't give much information about the actual position and duties, didn't really ask much about me either. They also didn't require much. The people in the interview room with me also applying ranged in age, educational background, and races.
Other Customer Service Representative II Interview Reviews for Navient
I applied online. The process took 4 weeks. I interviewed at Navient (Wilkes-Barre, PA) in Jan 2013
Interview
just like any other interview using past experiences ..one on one with once of the supervisor .. later if picked you get a phone interview from the manager and then the director of your department
Navient interviews FAQs
Customer Service Representative II applicants have rated the interview process at Navient with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative II roles take an average of 30 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
Common stages of the interview process at Navient as a Customer Service Representative II according to 2 Glassdoor interviews include:
Drug test: 25%
Presentation: 25%
Background check: 25%
Skills test: 25%
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