The job has to be applied for online. Once you get a call about setting up an interview you have to go online and finish the application process. When arriving at Navient you park and then have to check in with the front desk and provide Photo ID and get a visitor badge. There's an assessment you have to take to progress to the interview. The first is a 10 key with the number pad, then a regular type test for accuracy. Name, address, phone number have to be entered based on the examples provided. Once they receive the results for that they'll have you wait for the hiring supervisor. The interview consists of some information about the job, then they'll ask about ever missing work when not scheduled to miss work. They also ask you how you feel about feedback, communication, and team work.