I applied online. I interviewed at Navient (Fishers, IN) in May 2015
Interview
The interview process took about three weeks. It was the worst interview I have ever been to. First off someone from hr was supposed to call me to go over hours and pay. Never got the call. When I got to the place the security guard act like he did not know what I was talking about. It was just very disorganized. So when I had my first interview everything was going fine we did a tour and got to see everything I mean it's a nice facility. So after we did that I had my first interview the questions were pretty easy at first. Its a lot so be prepared. THe manager asked me questions based off the test I took on the aapplication. So Be prepared. So I guess I did good on that and I got passed to the second interview. With another manager this guy did not know anything he was very anal and he made me feel like I wasn't answering right. I did not like him at all. So I guess I did not answer the right way because he did not tell me anything and I still haven't heard anything. But at this point I don't care after my intinterview with the second manger I did not want to work for This compamy. So I am looking elsewhere but if you get an interview be prepared that's all I have to say.
Interview questions [1]
Question 1
Situational questions. Like describe a time. How did you handle. Name a time . Questions like that.
Very easy interview. Do not be nervous just be honest and friendly. Easy to not be hired to be honest. Just need to know how to answer the phone and they teach you that
I applied online. The process took 1 week. I interviewed at Navient in Dec 2023
Interview
Interviews are usually virtual through Microsoft Teams and last approximately 30 minutes. Some require video. Some interviews are 30 minute phone calls. Some may last longer depending on the position. Interviews are straightforward and typically ask about your experience and what you know about the company and position.
I applied online. The process took 2 days. I interviewed at Navient (Florence, SC) in Sep 2023
Interview
Simple informative interview. Asked a few questions on how I handled situations and why do I feel like I'm a good fit for the position. Informed me of the metrics that I needed to meet. I asked about bonuses and increases and when I could apply for a permanent position.
Customer Service Representative applicants have rated the interview process at Navient with 2.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 20 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
Common stages of the interview process at Navient as a Customer Service Representative according to 20 Glassdoor interviews include:
Phone interview: 23%
Background check: 19%
Drug test: 17%
Skills test: 13%
Group panel interview: 9%
One on one interview: 9%
Personality test: 4%
Presentation: 4%
Other: 2%
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