Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For Employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Navient

      Engaged Employer

      About
      Reviews
      Pay & benefits
      Jobs
      Interviews
      Interviews
      Related searches: Navient reviews | Navient jobs | Navient salaries | Navient benefits
      Navient interviewsNavient Resolution Specialist interviewsNavient interview
      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalized job recommendations and updates by starting your searches.

      Resolution Specialist Interview

      Aug 9, 2015
      Anonymous Interview Candidate
      Wilkes-Barre, PA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Navient (Wilkes-Barre, PA) in May 2015

      Interview

      Very long I had to fill things out online go in and pretend I was really getting calls in and had to answers questions about the way they do things also timed on it and then got called back in for another interview, then emailed a few days later saying I didn't have the job,very strange! I

      Interview questions [1]

      Question 1

      How I would handle certain situations.
      1 Answer

      Navient interviews FAQs

      • Candidates applying for Resolution Specialist roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
      • Common stages of the interview process at Navient as a Resolution Specialist according to 1 Glassdoor interviews include:

        Presentation:  20%

        Personality test:  20%

        Phone interview:  20%

        Skills test:  20%

        One on one interview:  20%

      • Here are the most commonly searched roles for interview reports -

        1. Customer Service Representative(122) ;
        2. Customer Service Representative (CSR)(28) ;
        3. Collector(23) ;
        4. Collections Specialist(21) ;
        5. Customer Care Specialist(17) ;
        6. Customer Resolution Specialist(13) ;
        7. Loan Servicing Specialist(13) ;
        8. Supervisor(13) ;
        9. Covid-19 Contact Tracer(11) ;
        10. Debt Collector(11) ;
        11. Collector I(10) ;
        12. Manager(10) ;
        13. Bilingual Customer Service Representative(9) ;
        14. Call Center Representative(9) ;
        15. Team Lead(9) .


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Center
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy & Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent Posts

      Copyright © 2008-2026. Indeed, Inc. "Glassdoor," "Worklife Pro," "Bowls," and logo are proprietary trademarks of Indeed, Inc.

      Jobs at Navient

      2 jobs in United States
      Manager, Corporate Finance- Capital Markets
      Herndon, VA
      View job
      Manager, Student Loan Origination Operations
      Washington, DC
      View job
      View all Resolution Specialist Jobs