Very simple. Met with manager one on one. Explained nature of job and daily goals. Discussed scheduling and overtime requirements. Lasted about 15 minutes. Was told about ability for growth within company.
I applied online. The process took 3 days. I interviewed at Navient (New York, NY) in Jan 2025
Interview
Short, informative. Smooth and well received. Look forward to the process. The interview asked very little questions and mainly described the process and the job. As well as incentives and pay are described and informed of.
I applied online. The process took 2 weeks. I interviewed at Navient (Wilkes-Barre, PA) in Jan 2024
Interview
The interview was straight forward and detailed all aspects of the job and benefits offered. The interviewer was very easy to talk to and the hour flew by. It was not my direct manager that conducted the interview.
I applied online. The process took 1 week. I interviewed at Navient (Newark, DE) in Jul 2017
Interview
It was a pretty quick process. I received a phone call to interview within a few days. Went in and met with a gentleman from Human Resources and he was extremely nice, he led me to a room with other candidates and probably had a 20 minute wait which wasn’t a problem. I met with one of the supervisors in the department I applied for, he was very thorough with explaining the details of the job I applied for, benefits, pay, etc., and just asked general questions about my work history. It definitely felt like more of a conversation with a friend than a pressure filled interview. Soon after I was offered the position and started a week later.
Interview questions [1]
Question 1
What was one thing you didn’t like about your previous job?
Collections Specialist applicants have rated the interview process at Navient with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 60.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Collections Specialist roles take an average of 11 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Navient overall takes an average of 12 days.
Common stages of the interview process at Navient as a Collections Specialist according to 7 Glassdoor interviews include:
Drug test: 18%
Skills test: 18%
One on one interview: 18%
Background check: 14%
Personality test: 9%
Phone interview: 9%
Presentation: 5%
Other: 5%
IQ intelligence test: 5%
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