Senior Customer Success Manager applicants have rated the interview process at New Relic with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 80% positive. To compare, the company-average is 64.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Senior Customer Success Manager roles take an average of 48 days to get hired, when considering 5 user submitted interviews for this role. To compare, the hiring process at New Relic overall takes an average of 27 days.
Common stages of the interview process at New Relic as a Senior Customer Success Manager according to 5 Glassdoor interviews include:
Phone interview: 22%
One on one interview: 22%
Group panel interview: 17%
Background check: 17%
Presentation: 11%
Drug test: 11%
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I applied online. The process took 3 months. I interviewed at New Relic (London, England) in Apr 2019
Interview
The interview process was very organised and the internal recruiter was very responsive and helpful. The interview panel plus hiring manager have made the interview process enjoyable and I had at anytime a very positive feeling about New Relic. The question asked have been smart and related to the job, the entire team has been great in the way I have been interviewed what was one reason why I felt that New Relic is the right company for me. There is a bit work involved when it comes to the presentation I had to deliver but this has only enhanced my knowledge so was definitely very positive and as I said the team has taken away the stress so it was enjoyable.
There was a delay in the hiring process on both sides for good reasons. However the hiring manager followed up during the entire time what I personally found quite amazing as this is not the norm in my experience.
The process took 2 months. I interviewed at New Relic in Feb 2022
Interview
Usual process...recruiter screening followed by video calls with team member, hiring manager, and a final call with a cross-functional team where you go through a mock customer presentation. Set up was a bit challenging as I had to reach out to the scheduler at different points to remind them we need to set something up. On the final call I was led to believe I would hear from the recruiter early the following week. 2 weeks later and nothing. I sent an email to the recruiter and hiring manager. Another week has gone by with no response. I can only assume being ghosted is their way to say I didn't get the role. A shame because I truly enjoyed the conversations and the people I met during the process.
I applied through a recruiter. I interviewed at New Relic
Interview
Initial contact made by recruiter. After a screening, they connected me to meetings with the hiring manager, team members, VP and a presentation. Standard for the CSM industry. Recruiter was responsive and happily answered any questions.
I applied online. The process took 1 day. I interviewed at New Relic (London, England) in Feb 2021
Interview
Very negative experience as the recruiter contacted me after 3 weeks following my application and informed me that I was through the next stage, which would have taken 2 more weeks to be arranged as the hiring manager was going on holiday the day after.
I've never heard back from the recruiter although I tried to follow-up via email.
Really poor handling and I would recommend that New Relic selects its recruiters better and instruct them to be more professional as this person wasted my time and led me on.
Interview questions [1]
Question 1
Nothing really specific to be honest.
I did my research so I knew the company well, however, the recruiter still went on a pitch that essentially repeated what I'd just said.
No competency based questions, I think I was used as cannon fodder for the recruiter to hit his internal target of heads to present to the hiring manager. He then disappeared. very unprofessional behaviour.