Optum Customer Service Representative (CSR) interview questions

I applied via employee referral. I was interviewed last April 2019. I had a positive experience during the application process. They'll conduct a pre-screening interview, initial HR interview, series of assessment, final interview, then job offer. I only reached till the initial interview stage and declined the CSR job offer, since I'm looking forward to pursue an IT-related position in their company. Overall, I had a positive experience and the employees were very approachable, understanding and organized.

Submitted my resume online and the recruiter called me in a few days later. I interviewed with two managers who took turns asking me questions. I did not receive an offer. I was told I would know by end of the week.