Customer Service Representative (CSR) applicants have rated the interview process at Outreach with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 45.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 26 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Outreach overall takes an average of 24 days.
Common stages of the interview process at Outreach as a Customer Service Representative (CSR) according to 2 Glassdoor interviews include:
One on one interview: 33%
Presentation: 33%
Phone interview: 33%
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the process is very smooth, employers were making everyone comfortable, this interview will be between the hr and 3 or 4 candidates.
the process is very smooth, employers were making everyone comfortable, this interview will be between the hr and 3 or 4 candidates.
I applied online. The process took 3 weeks. I interviewed at Outreach (Seattle, WA) in Feb 2020
Interview
The first step after the application was a phone screening with a recruiter. Next, I was given a skills test that involved answering ticket questions as if I worked there. This required utilizing their public knowledge based to find answers to some of the questions. Lastly, I had an in-person interview with 2 managers, 1 CSR, and 1 operations person who used to work in the role. The overall process was really pleasant.
Interview questions [1]
Question 1
Which of our values do you identify with the most and why?
The process took 4 weeks. I interviewed at Outreach
Interview
Applied, initial recruiter and then hiring mgr and team. Meeting was scheduled but then company put the position on hold without reason. Feels a bit waste of time when you couldnt figure out that you need the role.