Hello there. I'm sorry you did not have a good experience. It is very important to us that our guests feel at home and welcomed when they come. We also just got 20th place in the Top 100 Workplace for the 8th year in a row. This means that we truly do have a great work environment with tons of perks and fun activities for the staff. We also periodically do surveys of all our staff to find out things that we can improve upon. So we are open to all suggestions. We wish you all the best in your future career .