I applied online. The process took 4 weeks. I interviewed at SSE (Coventry, England) in Apr 2017
Interview
Stage 1 - Applied online via SSE questionnaire, no CV required however a very detailed form to fill in (about 1hr). This runs though all the basic questions as well as driving licences and employers. Top tip from what I found out in researching for SSE, do not try to big up your job titles, or "bend the truth" on this form, as SSE are ruthless when it comes to the final stage. Other people have been caught out by this.
if your successful you'll move on to stage 2, the only way you will fail at stage 1 is if the job is withdrawn or your not in 45 minutes drive of the area your applying for..... Or you don't take the time to fill the form in fully.
Stage 2- 4x online assessments. do some practice ones!!! it will help you.
1. a personality test, its the normal type of test all big companies use all about finding out what you would do in a situation. There is no right answer, but that's the point. if you use the SSE CORE VALUES. you wont go wrong
2. A skills test. multiple choice and the questions ranges from "if block A is dropped what happens to block B & C" and if COG A turns clockwise what would COG B do... ect
3. Math & logic test, A little trickier all about reading graphs & charts and extracting information. or doing math questions like work out the percentage of a value.
4. command card test (tip do your research) This is designed to see how you work under pressure. 150 questions with 10 minutes ( you will be good if you do half of it) its about getting them right not the amount you do. you have a ref card with clocks on it, in a 4 x 4 grid.
you have to match each line to a signal line thus giving you an answer
if your score is successful you'll be invited to book a phone interview
Stage 3 - competency based telephone interview that will last about 30-45 min. Remember to use the STAR format the interview manager will like it. Really research SSE, the core values, the company programmes ect. you will get asked how you feel about HSE and following procedures.
stage 4- assessment morning/day. comprising of;
1. role play- remember its all about the customer..... you'll get 15mins prep then its off to go see Mrs smith. there are a few curve balls but as long as you make notes you'll be find.... and STICK TO THE SCRIPT.
2. dexterity test- bend a bit of wire to the diagram. sounds simple but just remember to use PPE... plan your work (make random notes or rough measurement with the pilers) then do the bends, then recheck.
3. vision test..... easy read the numbers.
do not believe them if they say your not in competition with each other. I got told that as long as you pass the assessment day (I did) then they will call you either way to say you've been successful or you failed the assessment day. In my case I got an email saying that there are no positions available for the area I applied for because they have been filled. So they then put you in the talent pool (post assessed) and will call you when the demand of meter installers for your area increases.
I applied online. The process took 1 week. I interviewed at SSE in Apr 2017
Interview
Online application process. After submitting the application there was an email inviting me to complete some online tests. These consisted of a mechanical reasoning test and other mental reasoning tests, which were not difficult, they just required good concentration.
I was the invited to a telephone interview, which consisted of customer service style competency based questioning. Advice: research the company well, look up their history and their values. I worked the values into one of my answers and this seemed well received. Answer questions using the technique. I was emailed almost immediately after the interview with an invite to the assessment day.
The assessment day was very relaxed, there was a manual dexterity test which was to bend a wire according to a diagram, using pliers/cutters, safety gloves and glasses. Then there was a role play situation where the interviewer plays the customer and I play the role I have applied for. Very easy if you have ever had a customer service role, as this plays a big part of the role, it's not just about installing the meters. If you can demonstrate you are good at interacting with customers, this is what they are looking for.
The final part was a colour blindness test.
If you receive an offer, you will undertake a background check, just make sure you do not fabricate your work history etc as they are very thorough.
Interview questions [1]
Question 1
Give me an example of a time where you gave exceptional customer service.
I applied online. The process took 3 weeks. I interviewed at SSE (Kilmarnock, Scotland) in Jan 2017
Interview
Online application , online tests - poor communication/emails missing links for next steps. Then had a telephone interview which was pretty basic. Nothing too hard was asked. Had to travel over 400 miles for a very poorly thought out assessment centre.
At the assessment centre we had to bend wire following a diagram then we had a role play. You can make notes AND use the paperwork you take the notes from during the role play(this wasn't explained at the start I found this out halfway through the role play). The final test is a colour perception test.
Interview questions [4]
Question 1
Tell me about a time you worked as part of a team to a common goal