Customer Service Representative applicants have rated the interview process at Southern Company with 3.2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 43% positive. To compare, the company-average is 73.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 13 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Southern Company overall takes an average of 30 days.
Common stages of the interview process at Southern Company as a Customer Service Representative according to 7 Glassdoor interviews include:
Group panel interview: 24%
Skills test: 24%
Phone interview: 14%
Presentation: 10%
Background check: 10%
Drug test: 10%
Personality test: 5%
IQ intelligence test: 5%
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 3 weeks. I interviewed at Southern Company (Birmingham, AL) in Dec 2015
Interview
I applied online for the position. I was invited to take the test. A week later, I received a call letting me know I passed. I was then interviewed over the phone because of my current location not being near where I applied. The interview questions were not difficult and were typical of any interview.
Interview questions [1]
Question 1
How would I respond in regards to providing a solution for an upset caller
I applied online. I interviewed at Southern Company (Atlanta, GA)
Interview
I had a Panel interview via Microsoft teams. Interviewed with 2 department supervisors. Interview consisted of 10 scenario/situation based questions. Must give specific examples for each questions and describe the situation along with the resolution. Process took approximately 45 minutes. Very formal but relaxed.
I applied online. The process took 1+ week. I interviewed at Southern Company (Naperville, IL) in Feb 2020
Interview
I passed the online assessments and test did phone interview which lasted like 10 15 mins. I thought I did well but never received a callback for in person interview.
Interview questions [1]
Question 1
name a time you want help a difficult customer and what did you do.
I applied online. The process took 2 weeks. I interviewed at Southern Company (Gulfport, MS) in Sep 2019
Interview
I haven't had the interview just yet. I've only been invited to take the test. I am only applying this part to see what everyone else had to say about the company.