I applied online. I interviewed at Tesco (Edinburgh, Scotland) in Aug 2017
Interview
I applied online and was contacted shortly after via phone to arrange an interview, the interview itself was fine, I filled out some forms, was asked questions and then had to pack bags for some customers. I was told that I would be contacted whether I had been successful or not but this was not the case and one month later I have still heard nothing.
Interview questions [1]
Question 1
Explain a situation where you had to deal with a difficult customer
I applied online. I interviewed at Tesco (Leeds, England) in Sep 2017
Interview
I was expecting individual interviews only but the interview began as a group of 6. We completed induction information packs and outlined our availability.
Secondly, we completed a team building exercise before undergoing individual interviews. Finally, we were asked to spend some time on the shop floor experiencing the role.
Interview questions [2]
Question 1
Explain a time when you gave excellent customer service
I applied online. I interviewed at Tesco (London, England) in Feb 2017
Interview
Group Interview, made us act out tasks then had 1-1 interviews that lasted for around 20 mins.
Interview questions were fairly simple, as long as you prepare beforehand you will be fine.
Group assessment sound more daunting than it actually is, but be prepared many people will suck up to the interviewer. Just try to stand out through your experience.
Customer Service applicants have rated the interview process at Tesco with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 67% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Tesco as a Customer Service according to 2 Glassdoor interviews include:
One on one interview: 100%
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