I applied through other source. I interviewed at Transdev (Oakland, CA) in Dec 2015
Interview
It was very straightforward and very simple, no trick questions, it was like talking to a good friend. The call center manager sat me down for a one to one in the conference room and began asking me questions about my call center experience.
I was asked to take a typing test and I was given hypothetical customer service questions to answer. I was shown the equipment I would be using and I briefly sat with another employee and listened to her handle calls.
I applied online. The process took 2 weeks. I interviewed at Transdev (South San Francisco, CA) in Dec 2019
Interview
After applying online I was invited in for a panel with two employees as a general screening and then I was called back a few days later to interview with the manager/director I would be reporting to if offered the job. Everyone was very nice and pleasant as it seemed like a great place to work. Unfortunately I never got a response from the employer which is fine but it would have been great to just be notified they went in another direction after coming into their office twice. Still as I said nice people and I wish everyone I met all the best.
Customer Service Representative applicants have rated the interview process at Transdev with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 63.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Transdev overall takes an average of 15 days.
Common stages of the interview process at Transdev as a Customer Service Representative according to 4 Glassdoor interviews include:
One on one interview: 27%
Drug test: 18%
Skills test: 18%
Personality test: 9%
Presentation: 9%
Group panel interview: 9%
Background check: 9%
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