Travelers Customer Service Representative (CSR) interview questions

1 Screening call with HR 2 interviews, each one with two different managers. The second interview was in person. A week after the second interview I received a job offer.

I thought the Interview Process was highly unprofessional. I had a phone screen with a recruiter and she stated that the role was actually not a hybrid remote role and that after 6 months, you might be eligible for hybrid. The job listing on Indeed was labeled as a hybrid remote role and that's why I applied since I have a disability and hybrid remote roles is what works for me. She asked me to explain all of the gaps in my resume. One of my gaps is due to a severe disability that I have. When I stated my gap was due to a disability there was silence and I could tell that the interview process got grim after that. This is an entry level job, previous gaps shouldn't be a question or even matter, especially if it's due to disabilities. My disability does not erase any of my previous work experience and education. I've had a lot of job interviews and I can say that the one with Traveler's was the most intrusive and judgmental. I'm honestly glad that I didn't get a second interview because of the misleading job post and recruiter seemed displeased when I stated I have a disability.