E-Customer SErvice Agent applicants have rated the interview process at U-Haul with 2.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 64.9% positive. This is according to Glassdoor user ratings.
Candidates applying for E-Customer SErvice Agent roles take an average of 14 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at U-Haul overall takes an average of 10 days.
Common stages of the interview process at U-Haul as a E-Customer SErvice Agent according to 2 Glassdoor interviews include:
Phone interview: 29%
One on one interview: 29%
Presentation: 14%
Drug test: 14%
Skills test: 14%
Here are the most commonly searched roles for interview reports -
I applied through a staffing agency. The process took 2 weeks. I interviewed at U-Haul (Phoenix, AZ) in Jul 2020
Interview
First checked my internet and computer to see if I would be able to use the remote software. Asked me about my skills and background. Checked my computer skills to see if I could troubleshoot. The interviewer was very kind. After that interview she found a manager that would be available to interview me. The manager asked similar questions. It was just a matter to see if I would be compatible with her.
Interview questions [1]
Question 1
Have you ever done anything beyond the call of duty?
I applied online. I interviewed at U-Haul (Wilmington, NC) in Aug 2025
Interview
A 30 minute interview that did not necessarily include difficult questions. It mainly focused on conflict resolution through utilizing approved methods and communication skills. Ensuring that your communication is professional, candid, and quick in response is essential.
Interview questions [1]
Question 1
How would you handle a situation where a customer calls in and is yelling at you over something that is not your job?