My interview experience sounds fairly similar to the two other recent reviews (December '21) left for the PSM role. Over six weeks, I had about nine interviews with individuals of ascending seniority at Via. The questions were a mix of about me / why Via, behavioral questions, and "case studies." Ultimately, I got a "no" after a very lengthy interview process with no feedback provided, which left a very bad taste in my mouth. While nearly all the individuals I spoke with were genuinely nice, smart, and good people (which is the only reason why I left a 'Neutral'), the interview process itself was fairly flawed. I really respect the work that Via is doing and the individuals I spoke with, so I'm hoping these feedback points will help improve the process (and be helpful for others like me looking for a new role): (1) Interview process is way too drawn-out. Via is no longer a <100 person company, nor is this a leadership position. I've interviewed for many roles from pre-seed to some of the largest companies in the world, and I've never had a company put me though nine different interviews. If Via's senior leaders are wasting hours of their time interviewing mid-level account managers, the firm will be really challenged during their current scale-up process. Focus on quality of interviews instead of quantity of interviews. (2) Remove or rename "case studies." Case studies, especially in the consulting world, are meant to show how candidates think about and approach problems. The case studies they have look for specific answers. One other review here mentioned that the answers seem to be very specific and require insider information; I agree with this assessment. (3) Provide feedback to candidates. I know, I know, legal risks and all. However, if Via expects candidates to take significant time out of their schedule, then they need to provide a basic level of courtesy for candidates. I felt jerked around by the end of the process and is one of the main reasons why this was a negative experience. Overall, Via has some really great individuals working for it (c'mon, reviewers, let's give people a break for being a couple minutes late and being slammed with work), but I left the interview with a negative view of the company itself. Moreover, this approach to interviewing process seems to indicate some broader cultural and organizational issues that Via will need to grapple with as it scales and hopefully goes public.