Customer Assistant applicants have rated the interview process at Waitrose with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Waitrose overall takes an average of 18 days.
Common stages of the interview process at Waitrose as a Customer Assistant according to 1 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 50%
Here are the most commonly searched roles for interview reports -
Group interview with 3 other people, given five case studies and 10 minutes to read and make notes. Then asked to give our opinions as a group on what we should recommend. Solo interview afterwards was mostly just about availability.
Before interview you must pass an online “what would you do?” scenario based quiz, if you pass this then you are invited to interview.
In a group of about 10 altogether, there is both a group and individual interview. Group interview is another what would you do scenario, but you must discuss it as a group and write down your solution
Interview questions [1]
Question 1
What would you do if a customer was angry or upset about something?
I applied online. The process took 3 weeks. I interviewed at Waitrose (Allington, South East England, England) in Aug 2021
Interview
Asked me 3 questions relating to previous experience e.g. time you have worked as a team, time something has gone wrong etc.
Then, I was given a list of tasks, and I had to put them in the order I would do them, and present to the interviewer why that order.