Customer Assistant applicants have rated the interview process at Waitrose with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 82% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Assistant roles take an average of 35 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Waitrose overall takes an average of 18 days.
Common stages of the interview process at Waitrose as a Customer Assistant according to 1 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 50%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 weeks. I interviewed at Waitrose in Aug 2018
Interview
Online assessment and then offered an interview. Group interview with scenario questions, and then after a 1 - 1 interview with different ‘give an example’ questions. Heard back a week or two later
Interview questions [1]
Question 1
Previous work experience/ scenarios with customers
They asked some basic questions; it was a very friendly atmosphere; the recruitment process is very straightforward; I think it takes no more than two weeks. First a telephone interview, then an interview with the managers
it was a normal customer service interview with competency and situational questions and questions about yourself and all that kind of stuff. very basic part-time job interview that anyone could get through
Completed an online assessment that was harder than it seemed and then did an in person interview with one of the managers. She was very friendly and I felt at ease.
Interview questions [1]
Question 1
How would you deal with a customer who was unhappy with a purchase?