Xerox Customer Service Representative (CSR) interview questions

You sit in a room with a bunch of other people like you are in line for a slaughterhouse. Someone with a clipboard calls your name and escorts you up by elevator to their floor where they point out that people are on telephones (duhhh), then you sit down in a little room and they start in with the chit-chat with what seemed to me like an uncomfortable shift to scripted questions.