Client Support applicants have rated the interview process at Yext with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 81.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Client Support roles take an average of 19 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Yext overall takes an average of 26 days.
Common stages of the interview process at Yext as a Client Support according to 3 Glassdoor interviews include:
One on one interview: 30%
Phone interview: 20%
Skills test: 10%
Drug test: 10%
Group panel interview: 10%
Presentation: 10%
Background check: 10%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Yext in Jan 2022
Interview
The process consisted of an interview with the in-house recruiter, followed by a 30min zoom interview with the hiring manager, and finally, a 2-hour marathon interview with 4 separate Yext employees which also included 2 different skills assessments.
Interview questions [1]
Question 1
Give an example of a time you had a client who was unhappy and how you were able to overcome the situation.
I applied online. The process took 2 weeks. I interviewed at Yext in Feb 2020
Interview
Two different Yext employees at different dates had a one on one conversation with me where I told them about my education, previous internships, experience with technology as well as customer service. They asked me about my interests and why I was interested in Yext as well. At the end of the interview, they gave me time to ask them as many questions as I wanted to.
I applied online. The process took 4 weeks. I interviewed at Yext (New York, NY) in Feb 2014
Interview
Applied online, heard back about three weeks later. Had a phone interview where they then asked for me to come into their office in New York City. Spent over two hours being interviewed by three different people. General interview questions were asked. Nothing out of the ordinary. I left feeling very good over all and was assured by the hiring manager that I would be hearing back very soon. She also told me that I was a great candidate for the position. I sent a follow up email later that afternoon and I never heard a word from them. Two weeks later I emailed to follow up once more - was immediately sent a generic email from HR saying they did not find a position that met my qualifications.
Interview questions [1]
Question 1
One interviewer spent quite a bit of time questioning me about the chronological order of my college courses and past work experience. I felt that was a bit odd since it's all clearly started on my resume.