Tell about yourself? Why do you want to do this job?
Online Customer Service Representative Interview Questions
79 online customer service representative interview questions shared by candidates
Name a time u offered special services to help a customer
Describe your customer service experience
Day 1. Write up to 14 essays on customer service . Day 2. Build a database using Microsoft access and create a query and report Day3. Create a PowerPoint presentation and record a video of me presenting using a video recording software Day 4. Write 10 different kind of corporate letters with 2 samples each. 20 in total. Also receive money in my bank account from a customer, withdraw the money and then deposit it using bitcoin atm. (I am really sceptical about this task)
Background, work experience, aptitudes, weaknesses, strenghts etc
Typical customer service interview questions. Was not asked anything about social media and when it came down to it, I was told that even though the role I applied for was "Online CSR/Social Media Write," It isn't the role that I will start with. They advised me that first I will be dealing with customers over the phone and if that goes well then, I would be an online customer service rep and if that goes well, then I would be both "Online CSR/Social Media Writer". This company led me on from the very beginning.
How would you describe yourself?
What was your greatest sales accomplishment
tell me about a time when you had to meet a difficult sales goal and what did you do to meet it? (i think this is the most important. be detailed!)
1) Tell me about a time you provided great customer service. 2) Tell me how you handled a problem and what the result was. 3) I can't remember the 3rd question sorry.
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