what type of sales have you done
Online Customer Service Representative Interview Questions
79 online customer service representative interview questions shared by candidates
Describe a time when you went above and beyond for the customer. Be specific.
What was your greatest sales accomplishment
1) Tell me about a time you provided great customer service. 2) Tell me how you handled a problem and what the result was. 3) I can't remember the 3rd question sorry.
Group Interview: 1. Tell me about yourself? Basically describe in detail your background in customer service and sales. 2. Tell me your experience with computers and navigation. 3. Describe a time you went above and beyond to satisfy a customer. 4. Describe a time you used your knowledge of products or services to assist a customer. 1:1 Interview 5. What do you think this position consists of? Research the position and pay close attention to the PowerPoint presentation in the group interview, so you’ll be prepared to answer. 6. Why do you want to leave your current job? Why did you leave your previous job(s)? 7. Describe your sales experience. Be as DETAILED as possible. They want numbers. 8. How would you deal with a difficult customer? 9. Describe a time you calmed a difficult customer. 10. Describe a time when you were not meeting work expectations and how did you change that. 11. Tell me about a time when you had to meet difficult work objectives. 12. Why do you want to work for Wells Fargo? 13. Tell me about yourself? Basically describe your background in customer service and sales and also hobbies. They wanted to know what I did in my spare time too.
Tell us about a time you dealt with a angry customer?
Why do you want to work at Key?
Why should we hire you?
Example about dealing with dissatisfied customers, experience with targets and teamwork
What is good customer support?
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