Why are you leaving your current job? What interested you about David Jones?
Online Customer Service Representative Interview Questions
79 online customer service representative interview questions shared by candidates
Why do you want to work for Key? Have you ever had a sales goal>
It was a fairly easy interview. I was asked about a time I went out of my way to provide excellent customer service. There was a very brief scenario where the interviewer played the customer and she just wanted me to simply reply as the agent. For example, Cust: I received my Ipod today but it is the wrong color. Me (agent): "I apologize for the mix up, in order to better assist you, I just need to verify some information to bring up ur account, ok?" We discussed my job history, including what my job duties were, and what responsibilities the position entailed.
What is something you see yourself not wanting to do?
What is your previous sales experience?
What is change for you?
Describe a position where you had to make a recommendation to a customer.
Describe your biggest sales achievement
Describe your sales experience.
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