Do you have experience with X,Y,Z help desk software applications
Service Desk Manager Interviews
Service Desk Manager Interview Questions
"When hiring a service desk manager, employers will look for candidates with customer service experience, strong interpersonal skills, and managerial know-how. Service desk managers must be able to relate to their employees who deal with negativity on a daily basis, solve any and all consumer complaints no matter how difficult, and drive their departments to meet company goals and standards. In an interview you may be asked about your experience with managing people, told to explain how you would resolve various customer complaints, or quizzed on your knowledge of popular IT management software."
136 service desk manager interview questions shared by candidates
Describe how you would motivate a service desk
How do you manage change management
Nothing, promised feedback by a certain time, never received it, checked back at 1 week, and again at 2 weeks. GHOSTED even though I used to manage the exact contract they were hiring for.
A lot of questions about experience and expectations for the role.
Can you describe a change you made in your current role and explain how it benefited the organisation?
Just normal questions about how to mange people.
How would you set up a team for this role?
Can you give me an example of a project you have worked on has gone wrong. What did you do?
Skills based Questions
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