Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Great people to work with and amazing benefits" ((in 65 reviews)); "Benefits are great and overall the company is solid." ((in 65 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 44 reviews)); "Work from home Full time hours" ((in 31 reviews)); "Great work life balance here" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 18 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The Bonus structure looks better on paper." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

634 reviews

1.0

Oct 16, 2023

Look elsewhere

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I enjoyed the team I was on

Cons

Where do I even begin... I worked at 1-800 Contacts for years (5-10 years for anonymity) and while it was good initially, the last handful of years have gone downhill. What you can expect: 2-3% raises, "promotions" without pay increases (ahem, just more work), poor pay that's hidden behind "perks", "culture", and stock options, favoritism when it comes to remote work (some people/teams seem to be exempt from in-office time), and lack of communication/direction from management. Empty promises. Recently, there have been fishy layoffs/firings (what are they exactly? no one I know really knows). I used to be able to recommend 1-800 to people, but now it's a hard "no". Long tenured people (15+ years) are now stuck, while simultaneously having to wonder if maybe they'll lose their job next. Wherever the company is headed, I doubt you want to be a part of... unless you're on the executive team.

1-800 Contacts Response

2y

Thank you for your review. We’re sad to hear you felt this way, especially after so many years with our company. We take all feedback very seriously and will be sure to pass along your comments to our HR and leadership teams. Please know that we appreciate your time with our organization and the contributions you made while here. We wish you only the best with your next opportunity.

1.0

Sep 14, 2023

Terrible management and Human Resources

Customer service associate

Recommend

CEO approval

Business Outlook

Pros

You get a paycheck. There are no other pros.

Cons

In my experience-Company has terrible culture. Management is poor and lacks skill. Policies are not followed and are applied hypocritically to protect some while others are coached for the same behavior. Policies are mentioned during coaching and when asked for documentation of policies the supervisor or manager backpedals on the referenced policy. When reaching out to Human Resources for the policy, the email will be left with no reply. Bad conduct is encouraged and accepted as long as you are a favorite. Customers are allowed to abuse employees and the expected standard of customer service when in escalated situations is inherently unacceptable. Pay is low and opportunities for advancement are extremely limited. Threats are made during coaching up to and including termination if you question anything. Human Resources will participate in covering up policy violations and state law violations for “business” needs. Employees will be terminated to protect the reputation of the manager while at the same time allowing other employees to be targeted with retaliation for reporting misconduct. Bonuses are easily eliminated due to minor infractions. Save the time and don’t apply.

1-800 Contacts Response

2y

We are troubled to hear this has been your experience. We care about our people, so please know that your experience is important to us and we take your feedback seriously. We would love to hear your experiences and partner with you to identify solutions. We strongly encourage you to reach out to your HR business partner or senior HR business partner to share your concerns and struggles. Thank you again for sharing feedback – we hope to connect with you soon.

1.0

Jul 13, 2023

Since y’all want a review so bad…THEY ARE LIARS

Chat customer service representative

Recommend

CEO approval

Business Outlook

Pros

There are no pros to this job.

Cons

*THIS REVIEW IS NOT ABOUT THE INTIEW PROCESS, IT IS ABOUT THE WORK ENVIRONMENT* There is a reply to someone else’s review that say we were not mislead during the interview and that it’s not heavily sales based. THEY ARE LYING TO YOU. The chat position is HEAVILY sales based and you are in constant fear of losing your job. There are daily metric checks. The one on ones with manager ONLY CONSIST OF HOW TO MAKE OFFERS. Or missed opportunities on where you could have made an offer. So trust me when I say, they are lying when it comes to not being heavily sales based. And it was not disclosed in the job description or in the interview or on training. In the interview you are told that it’s customer service, and in training you are told that it’s sales involved but don’t worry about them because they aren’t important. And then as soon as you are out of training it’s ALL SALES BASED. AND ITS NOT ABOUT THE CUSTOMERS BEST INTEREST ITS ALL ABOUT THEM MALING MONEY. And don’t get started on pay. It’s only $15 an hour and they try to lie to you about bonuses to make sure for it but the sales metrics to meet that bonuses are so fragile that one chat could disqualify. I am literally forced to everyday to shove orders down customers throat in the name of giving them the “best deal”

1-800 Contacts Response

2y

We want our associates and customers to have a positive experience with us, and we’re sorry to hear your experience wasn’t. We appreciate your willingness to share with us. We’re using your feedback, and feedback gathered from other current associates, to evaluate how closely expectations match the reality of their roles. Associates are encouraged to reach out to their HR business partner or the Customer Department leadership team so we can identify where we can improve.

Viewing 28 - 30 of 634 Reviews

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Look elsewhere

Terrible management and Human Resources

Since y’all want a review so bad…THEY ARE LIARS

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