1-800 Contacts reviews

during training and the interview we were told that sales were not an important part of the job, but people who are making 11k in revenue within the first two weeks of the month are getting fired because their "stats" aren't at the company's unrealistic expectations. We are expected to take 3 chats back to back and answer each customer within less than 30 seconds. the pay is so low considering most agents make so much money for the company. Managers don't know what they're doing and encourage a hostile environment by saying they can't fix anything.

Don’t work here. They lie to you in training saying you don’t need to make sales, and subscriptions/eyedrops/solutions still count as a value added offer, but turns out they don’t count and YES you DO need to make sales. Want to bonus? Nahh nearly impossible. Your rpc isnt above $70? No bonus. QA below 2.70? No bonus. But hey if you stay available for 90% of the time you get $50! They lie to customers and employees saying that the customer comes first and we do everything we can to make the customers happy and wanna come back but it’s such bs. Hey your customer needs a refund make sure you offer them a full year of contact lens, ASSUME the sale. Oh your customer specifically stated they only want 1 box of lenses? Well too bad because that customer is gonna get a paragraph on why they should buy more at absolutely RIDICULOUS prices. Newsflash, 1-800, nobody wants to spend 1k on contact lens in this economy. Then when you try to push the customers to order with you, the customers complain or disconnect. If you offer year supplies, most of the times they disconnect or actually they usually just tell you no or curse at you for even offering. Managers suck, they dont care about you they just want you to get sales, and not small sales, big sales. Managers dont even do the work that us employees do, it’s such a joke. They get paid more to sit and watch us struggle all day. Managers also micro manage you constantly watching you. Other coworkers also tend to guilt trip the trading hours chat, I understand something awful happened but please do not try to guilt trip people, that’s sick.