Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 74 reviews)); "Great people to work with and amazing benefits" ((in 60 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 52 reviews)); "I work from home and what could be better than that?" ((in 37 reviews)); "Great work life balance here" ((in 20 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "They do whatever they can to make bonus harder and harder but keep at reach so its not quite impossible, but right outside of impossible." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 8 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 6 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.8

Work/Life balance

3.8

Senior management

3.8

Compensation and benefits

3.7

Career opportunities

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

635 reviews

5.0

Jun 5, 2021

Awesome Company!

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

Affordable, comprehensive benefits including free vision benefit at the on-site ophthalmologist. Bonuses available such as earnings, extra breaks, and increased time off. Outstanding, fun company culture with hyper focus on exceptional customer service, employee happiness, and community engagement. Employees are given the tools and trust to give customers the best service I've ever seen with little effort or stress on the employees' part. A large portion of management and service employees have been with the company for 10+ years, which really says something about their satisfaction.

Cons

This is a sales position! They make it very clear throughout the application and training process that customer service (phone and chat) are sales jobs and employees are expected to meet sales performance metrics. While that can be intimidating and not for everyone, the minimum requirements are completely attainable with reasonable effort.

1-800 Contacts Response

5y

Thanks for sharing! We wish you the best in your next role.

2.0

Jun 5, 2021

not recommended

Call center representative

Recommend

CEO approval

Business Outlook

Pros

Pros: Set Schedule, Friendly coworkers, help available when questions arise. Small gifts given to show appreciation. Everyone is very nice and helpful, you can ask a lot of questions and you will get help to improve.

Cons

Cons, training needs improvement the main focus is on "mindsets" instead of practical teaching on how to do the actual job. everything is extremely monitored, they know the percentage of time you are on the phone, the average calls you take per hour, your sales, your average sales per call, etc, etc, etc, etc....... Even if your sales are amazing that won't be nearly enough to earn a bonus. Making it very difficult to earn a bonus. Angry customers often. Quote from a top leader in the company "We teach people how to think" what if you can already think for yourself!!!!

1-800 Contacts Response

5y

Thanks for leaving this post. We will pass this information along to our training coordinators. This is a new approach we are taking for frontline training. Because we are very unconventional in the way we run our call center (i.e. no checklists, few if any scripts, etc.) we wanted to make sure the mindset was understood before the practical teaching took place. It sounds like we may need to make a few changes to the process and get additional feedback from recent hires to see if this sentiment is shared.

5.0

May 27, 2021

Supervisor

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

The culture is amazing and the people we work with make the job very enjoyable. We are provided with opportunities to grow, advance, and move up in the company. Mentors are here to provide you with skill and knowledge to be a top performer and a stand out employee.

Cons

No real cons that are deal breakers.

Viewing 337 - 339 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Employee Relations Partner

Marketing Account Manager

Senior HR Business Partner

1-800 Contacts

1-800 Contacts reviews

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Awesome Company!

not recommended

Supervisor

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