Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.8 out of 5, based on over 645 reviews left anonymously by employees. This rating has increased by 6% over the last 12 months. 69% of employees would recommend working at 1-800 Contacts to a friend and 71% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

69% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (14) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 68 reviews)); "Great people to work with and amazing benefits" ((in 65 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 49 reviews)); "Great Way to work from home" ((in 35 reviews)); "Work life balance is great" ((in 22 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 17 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 15 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 13 reviews)); "The Bonus structure looks better on paper." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.8

69% would recommend to a friend

(635 total reviews)

John Graham

82% approve of CEO

71% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Veteran status

1-800 Contacts has an employee rating of 3.8 out of 5 stars, based on 635 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

635 reviews

4.0

Mar 15, 2025

It's an okay job

Sales chat agent

Recommend

CEO approval

Business Outlook

Pros

Remote, benefits, manager is always willing help you improve.

Cons

Sometimes the sales stats is way too difficult to reach at times.

1-800 Contacts Response

1y

We appreciate your feedback! We're always happy to hear our management teams are supporting you and encouraging your success. Our work-from-home program is a huge benefit for most of our associates and we take pride in offering it. Thank you for your candid concerns regarding sales statistics. Our structures are constantly being reevaluated and we rely on this feedback to continue to improve and evolve. Thank you again for all your contributions to SeekWell and 1-800 Contacts!

5.0

Feb 27, 2025

Love it here!

Sales agent

Recommend

CEO approval

Business Outlook

Pros

This is one of the most kind hearted places I have ever worked. They make sales easy and understandable.

Cons

There are no cons to working here.

1-800 Contacts Response

1y

Thank you for all the years you have dedicated to SeekWell! We are so happy to have you here with us. You are a piece of the puzzle that makes our culture great. Thank you for your review!

3.0

Feb 5, 2025

Good job but low pay

It helpdesk associate

Recommend

CEO approval

Business Outlook

Pros

Some cool benefits like the ability to work from home, subsidized food and beverage options and the grille.

Cons

Pay is way below other IT Helpdesk jobs around the valley

1-800 Contacts Response

1y

Thank you for taking the time to share your feedback about your experience with our Helpdesk team. We're delighted to hear you appreciate our work-from-home flexibility (SeekFlex) and our food benefits, especially our grille—it is pretty amazing, and we're proud of it! Regarding your concerns about compensation, we appreciate your candid feedback. While we can't discuss specific compensation details in this forum, please know that we regularly review our compensation structure against market benchmarks. We're currently evaluating our Helpdesk team's career progression framework with the goal of creating clearer advancement pathways that align with market standards. Our approach has always been to provide opportunities to individuals inside our Customer Department and Distribution Centers who may not have traditional IT backgrounds, offering training and growth potential in the tech field. We encourage you to connect with your manager or HR business partner to discuss your specific situation and career development plans. Your input helps us improve, and we value your contribution to our team. Thank you again, we're happy to have you here!

Viewing 382 - 384 of 635 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Manager / Sr. Manager, Compensation & Benefits

Director of IT Operations

Employee Relations Partner

1-800 Contacts

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