Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 66 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 48 reviews)); "Great Way to work from home" ((in 36 reviews)); "Work life balance is great" ((in 24 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Even if your sales are amazing that won't be nearly enough to earn a bonus." ((in 12 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews)); "It’s a popularity contest—if you’re not best friends with upper management, you don’t stand a chance." ((in 5 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Aug 24, 2017

Amazing Company!

Corporate trainer

Recommend

CEO approval

Business Outlook

Pros

I talk nearly every day about the reasons I love 1800Contacts! The values of the company align so closely to my own that I am always proud of the work I have done each day and the way the company represents itself. The company is not just about sales and medical devices and technology. It is actually a company that cares for people. From customers to associates, the goal at 1800Contacts is to put customers and associates first. the old adage of "the customer is always right" is alive and well here. I want to finish up with a thank you for the development and leadership skills I have gained at 1800Contacts. Through awesome managers and talented co-workers and mentors I have become a happier, more positive and focused person. Not many companies can brag about their ability to develop talent and 1800Contacts certainly can.

Cons

I often stay late and work a few too many hours to stay caught up and ready.

1.0

Aug 23, 2017

Empty Promises

Call center sales

Recommend

CEO approval

Business Outlook

Pros

The food is good that's how they lure you in

Cons

I don't agree with how much they let their customers step on the sales reps. The environment is terrible, I just felt bad vibes once I walked into the call center. They also promised me a pay raise after training since I have a lot of experience under my belt and I followed up about it was shut down. Not only do they promise you so many things, when you're making sales during training they give you easier calls to make you think that getting a high RPC is easy. AND NO YOU DONT BONUS IN TRAINING. Honestly it's a load a crap and people may seem nice but it's only because they don't want you to leave. I also had a co-worker that was promised a management job after 4 months of working there and they kept telling him to wait and was still working as an agent after 8 months. Do not buy into them making it seem easy to move up they're really good at that. It's all lies.

5.0

Aug 22, 2017

Somewhere that practices what they preach.

Compliance specialist

Recommend

CEO approval

Business Outlook

Pros

I love this company. I have not worked here all that long but have already had the opportunity to branch out and learn and take on new roles/responsibilities. So many companies talk a good game but fail on the follow through. Not here.. The gym is large, people are awesome. There is a real open door policy towards management. Even those up high in the company. If you want to grow there are opportunities. Sure, the initial entry positions aren't the greatest paying and the most fun in the world, but if you put in the effort, are coachable, and express desire to move up and are a driven, leadership focused team player there isn't much not to love. Also lunches consisting of steak, potatoes, tacos, fish etc for under three bucks and constant events and other fun don't hurt either.

Cons

Initial pay is not great. (Generally 12 bucks an hour before bonuses.)

Viewing 463 - 465 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

1-800 Contacts

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Amazing Company!

Empty Promises

Somewhere that practices what they preach.

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