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      1-800 Contacts

      Part of SeekWell

      Engaged Employer

      1-800 Contacts reviews

      3.9

      71% would recommend to a friend

      (634 total reviews)
      avatar

      John Graham

      84% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Reviews by job title

      634 reviews
      3.0
      Dec 6, 2022

      It is what it is

      Chat associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Hours are relatively flexible, and the people are nice, currently remote but will likely change. May be selling soon so the payout could be huge if you have been there for a while.

      Cons

      Terrible pay for comparable job role, it's better than nothing but often a kick in the teeth when you are pushed to be on your A game for sale prospects that end up not being great. Sale culture in general just isn't appealing to most people unless you like it, then you don't make commission and pick up the slack when people don't feel like taking chats, therefore potentially doing more harm than good.

      avatar
      1-800 Contacts Response
      3y
      Thank you for leaving a review. We appreciate you sharing your thoughts and concerns. We’d love to help provide some clarification. Our Customer Department has offered the option to work from home for well over a decade. Since 2020, we have associates working remotely throughout Utah and the country. Knowing this flexibility is a huge win for our people, we don’t anticipate this changing anytime in the foreseeable future. While our pay is competitive with the job market, we hear your frustrations. We encourage you to work with your manager or HR business partner to identify how you can take full advantage of our bonus structure and also maximize your pay through performance reviews. If you have any questions or concerns not addressed here, we encourage you to reach out to any of our HR business partners. We’re here to listen and help. Thank you again for your review.
      2.0
      Dec 5, 2022

      Good benefits, but they fire developers all the time for seemingly no reason (mismanagement?)

      Web developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good food, lots of company events. Also discounts on eye stuff.

      Cons

      Terrible work atmosphere, and a lot of upper management/marketing people that don't really understand their role at the company.

      avatar
      1-800 Contacts Response
      3y
      We’re truly sorry to hear this was your experience. To anyone reading this response, please know our associates are incredibly important to us. We will absolutely pass along this feedback to our HR business partners and leadership team and encourage anyone who may have similar concerns to reach out to the People Department. We’re here to listen and help provide solutions. Thank you for taking the time to share feedback. We wish you only the best in your future endeavors.
      5.0
      Dec 2, 2022

      Good PTO & bonus

      Live chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Live chat bonus pay $0-6 per hour. Typical is about $2 extra per hour based on sales metrics. Great PTO options using points & paid hours. They are very organized when it comes to working from home.

      Cons

      It’s a customer service position.,. But good opportunity to move up or to a different team if desired

      avatar
      1-800 Contacts Response
      3y
      Thank you for such an awesome score! Please know we appreciate all you do for our customers. And to second what you’ve shared, there are so many great development resources and opportunities available to our associates. To anyone interested in taking that next step in their career, we encourage you to reach out to your manager, HR business partner, or any member of the People Department to learn more. Thanks again for your review!
      Viewing 472 - 474 of 634 Reviews
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      Reviews1-800 Contacts reviews

      Glassdoor has 644 1-800 Contacts reviews submitted anonymously by 1-800 Contacts employees. Read employee reviews and ratings on Glassdoor to decide if 1-800 Contacts is right for you.