Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 69 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Great Way to work from home" ((in 35 reviews)); "Work life balance is great" ((in 23 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "They do whatever they can to make bonus harder and harder but keep at reach so its not quite impossible, but right outside of impossible." ((in 14 reviews)); "They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

4.0

Dec 11, 2022

Great benefits, rough work.

Inbound sales representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, parties, lunch, incentives, exc.

Cons

After awhile you can do your job in your sleep and there's no real learning.

1-800 Contacts Response

3y

Thank you for your review and for all you did for our customers during your time at 1-800 Contacts. Please know we appreciate the feedback – listening is how we get better. We will be sure to pass along your comments to our HR and leadership teams. To any of our associates who feel this way, please reach out to any of our HR business partners for support. We’re here to listen, offer solutions, and find a path forward. Our people are important to us, and we care about their experience at our company, including their ability to grow and develop.

5.0

Dec 8, 2022

Excellent Place to Work

Executive administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Opportunity to intern in roles that are interesting for development Great Benefits Generous company Positive Culture Hybrid working environment Share ownership Flexible PTO

Cons

I can't think of anything specific.

5.0

Dec 8, 2022

Best company ever

Technology

Recommend

CEO approval

Business Outlook

Pros

It's hard to list them all: 1. Really smart people who are invested in the success of the company and the people around them. Lots of people to learn from. 2. Earnest desire to improve the lives of their customer, so we're always on the right side 3. Commitment to being good citizens. Sponsors of Pride parade, American Indian Services, Eyecare for Kids, Utah Food Bank, Tech Moms, charitable donation match to the charity of your choice, etc 4. Culture champions. Amazing benefits, personal development opportunities, etc 5. Equity. Every person in the company has equity and benefits when the company does well.

Cons

The optical industry has weird regulations. It means sometimes we have to spend time & money on things that aren't ideal for consumers or employees, but are required because of our industry. That part isn't as satisfying.

1-800 Contacts Response

3y

Thank you for the glowing review – and for helping us keep 1-800 Contacts awesome!

Viewing 469 - 471 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

Director of IT Operations

1-800 Contacts

1-800 Contacts reviews

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Great benefits, rough work.

Excellent Place to Work

Best company ever

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