Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 69 reviews)); "Great people to work with and amazing benefits" ((in 62 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Great Way to work from home" ((in 35 reviews)); "Work life balance is great" ((in 23 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Management is poor and lacks skill." ((in 19 reviews)); "Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 18 reviews)); "They do whatever they can to make bonus harder and harder but keep at reach so its not quite impossible, but right outside of impossible." ((in 14 reviews)); "They changed the bonus structure for 1 month and in that month justified getting rid of multiple top performers that had just received pay raises." ((in 8 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (634 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

5.0

Nov 29, 2022

Excellent for remote work

Compliance

Recommend

CEO approval

Business Outlook

Pros

great teams, cool people, good benefits, decent enough pay for the job

Cons

Not many, it can be difficult to keep up with expectations or to be discouraged by mild mistakes that take away your bonuses.

1-800 Contacts Response

3y

Thanks for leaving us a review. We agree! The option to work remotely is pretty awesome, and this added flexibility has allowed us to bring on so many talented people who need this as an option for working. We encourage anyone who is feeling frustrated with making any bonuses to reach out to their managers for more personalized help and coaching. We want you to succeed and feel confident hitting those metrics. Thanks again for the wonderful review and all you do for our customers!

5.0

Nov 28, 2022

Great place to work

Copywriter

Recommend

CEO approval

Business Outlook

Pros

The people are amazing. The culture is fun and still allows plenty of room for a healthy work-life balance. It's a dynamic workplace run by smart, efficient people, and the work here is top-notch. I feel valued and excited to be here.

Cons

They offer a 401K match which is awesome, but compared to other companies, the amount matched does seem a bit on the lower side. But their healthcare package is so affordable among everything else they provide that it's hard to feel too upset about.

1-800 Contacts Response

3y

Thank you for leaving such a great review! Helping our associates achieve a healthy work-life balance is extremely important to us. We have some pretty amazing people at 1-800, and we’re so happy you feel valued – because you are! We’ll be sure to pass along your feedback to our benefits and compensation team. Thanks for taking the time to share your experience.

4.0

Nov 28, 2022

People focused

Production

Recommend

CEO approval

Business Outlook

Pros

Very people focus. Lots of extra perks and decent benefits

Cons

Planning and strategies are not always worked out. Adds a bit of chaos but keeps it interesting.

1-800 Contacts Response

3y

Thank you for taking the time to leave us a review and being a member of our team at 1-800! Our people are the heartbeat of our company and community, and we wouldn’t be where we are without them. We’re so happy you have felt just how important our people are to us. We appreciate your positive attitude as we continue to grow and explore new strategies. If you have any ideas on ways we can improve as a team, we’d love to chat! Our door (physical or virtual) is always open. We invite you to reach out to your leader, business partner, or any member of the People Department. Listening and working together is how we get better. Thanks again for taking the time to leave us a review.

Viewing 475 - 477 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

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Purchasing & Logistics Analyst

1-800 Contacts

1-800 Contacts reviews

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Excellent for remote work

Great place to work

People focused

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