1-800 Contacts reviews

I can't think of any cons

Cons: • Departments like Email and MMS are consistently short-staffed, yet hiring seems focused elsewhere • When Chat is overloaded, there’s little cross-departmental support from teams like Email or MMS • The flex team was created to assist where needed, but some flex agents are not held to the same performance standards (e.g., handling fewer chats), despite receiving higher pay • Expectations to flex into other roles have increased, but this shift wasn’t part of the original job description for most and hasn’t come with additional compensation • Pay equity and role expectations could be more clearly communicated and fairly implemented