Is 1-800 Contacts a good company to work for?

1-800 Contacts has an overall rating of 3.9 out of 5, based on over 644 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 71% of employees would recommend working at 1-800 Contacts to a friend and 73% have a positive outlook for the business. The best reviews about 1-800 Contacts have been left by employees working as Software Engineer , Customer Service Representative and Call Center Representative .

Does 1-800 Contacts pay their employees well?

According to anonymously submitted Glassdoor reviews, 1-800 Contacts employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at 1-800 Contacts. This rating has improved by 12% over the last 12 months.

How satisfied are employees working at 1-800 Contacts?

71% of 1-800 Contacts employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated 1-800 Contacts 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at 1-800 Contacts?

Customer Service Representative (66) , Compliance Specialist (13) , Software Engineer (12) , Call Center Representative (11) , Compliance Associate (9) , Customer Service (9) , Chat Agent (8) , Live Chat Agent (8) , Manager (8) , Supervisor (8) , Compliance (7) , Customer Service Representative (CSR) (7) , Sales Associate (7) , Verification Specialist (7) , Associate (6)

What are the pros of working at 1-800 Contacts according to real employee reviews?

"Benefits are great and overall the company is solid." ((in 72 reviews)); "Great people to work with and amazing benefits" ((in 64 reviews)); "BUT at 1800 Contacts they stick to their word about the great culture!" ((in 47 reviews)); "Great Way to work from home" ((in 39 reviews)); "Work life balance is great" ((in 20 reviews))

What are the cons of working at 1-800 Contacts according to real employee reviews?

"Taking time off can be difficult and confusing based on their points system and staffing needs." ((in 20 reviews)); "Management is poor and lacks skill." ((in 19 reviews)); "Its almost impossible to bonus." ((in 13 reviews)); "There are limited opportunities for advancement outside of a management position." ((in 7 reviews)); "The bonus structure is designed to make you work harder for less but still feel like you are being paid fairly." ((in 7 reviews))

What are employees saying about 1-800 Contacts layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about 1-800 Contacts layoffs and their outlook for job security at 1-800 Contacts in 2026.

What are the top reviewed 1-800 Contacts locations?

Draper , Salt Lake City , Charlotte , Sandy , Lehi , Coppell , Bluffdale , Utah , Layton , Provo , Springville , Riverton , West Jordan , Vernal , Washington , Burlington , Abilene , College Station , El Paso , Houston , Sugar Land , Texas City , Los Altos , Elko , Orlando , Saint Petersburg , West Valley City , Atlantic Beach , Draper Commercial Parkway , Dallas-Fort Worth

1-800 Contacts reviews

3.9

71% would recommend to a friend

(634 total reviews)

John Graham

84% approve of CEO

73% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

1-800 Contacts has an employee rating of 3.9 out of 5 stars, based on 634 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 1-800 Contacts employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

634 reviews

3.0

Nov 2, 2016

It comes down to values

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you like to work somewhere you can make great friends and make a difference in the lives of people all over the country, Look no further. Great food, great people, great customers.

Cons

The biggest downside is one found in many companies: policy oftentimes overruns the people. I don't blame them for having a policy, but life is not always cut and dry like most policies tend to lean. Don't let this dissuade you from working here.

5.0

Oct 21, 2016

Call Center

Call center representative

Recommend

CEO approval

Business Outlook

Pros

This is seriously the Mercedes Benz of call centers. There is no micro management. You can be yourself on the phone. We are empowered to take care of the customer without having to put them on hold to 'ask a supervisor.' With an onsite fitness center, onsite grille (with highly subsidized food), tuition reimbursement, benefits, development opportunities, etc., this place is outstanding.

Cons

Don't get me wrong, it's not always sunshine and roses working in a call center. You can deal with some upset customers every now and then- but that's just part of the job. Plus the number of angry customers I've dealt with is no where in the ballpark of other call centers. For the most part, customers are amazing which makes the job fun and fairly easy.

5.0

Oct 18, 2016

AMAZING CULTURE!

Manager

Recommend

CEO approval

Business Outlook

Pros

I am so impressed by the culture at 1 800 Contacts! I started a little less than a month ago and I already feel like I am part of the contacts family. There are always fun and inviting activities going on in the grill, game room, gym, and outside on the sport courts. Collaboration is highly encouraged and people genuinely want each other to succeed. Team dynamics are always positive and fun, which makes me want to come to work every day.

Cons

I love working here. I do not have many constructive things to say.

Viewing 493 - 495 of 634 Reviews

Jobs at 1-800 Contacts

General Call Center Positions

Distribution Center Associate (Shipping)

Purchasing & Logistics Analyst

Director of IT Operations

1-800 Contacts

1-800 Contacts reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

It comes down to values

Call Center

AMAZING CULTURE!

Jobs at 1-800 Contacts

1-800 Contacts reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

1-800 Contacts reviews FAQs

Jobs at 1-800 Contacts